Refund Policy

The Company’s refund policy is based on the Standard Travel Agency Terms & Conditions and applies under the following conditions:

1. Refund Eligibility

*Full refund if the tour is canceled due to the Company's circumstances
*Refund amount for customer-initiated cancellations is determined by the Terms & Conditions

2. Refund Process

*Refunds are processed within 10–15 business days after the request is submitted
*Refunds are issued via the original payment method (bank transfer, credit card, etc.)

3. Exceptions

Refunds are not applicable in the following cases:
*Customer-initiated cancellations beyond the specified period
*Cancellations after the trip has commenced
*Changes due to weather or force majeure events
ORU Corporation
1-6-3 Sennari, Sakura-shi, Chiba 285-0034, Japan
Contact: info2@orucorp.com | +81-(0)43-484-8829
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (JST)
Legal & Policies:

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