This Privacy Policy applies to our websites, booking platforms, marketing activities, and all travel related services we offer (collectively, the “Services”).

We may collect and process the following categories of information:

• Identification Data: full name, date of birth, nationality, passport details.
• Contact Details: postal address, email address, telephone number, emergency contact.
• Travel Preferences: dietary restrictions, activity interests, accommodation preferences.
• Transaction Data: payment card tokens, billing address, booking history.
• Technical Data: device identifier, IP address, browser type, cookies and tracking technologies.

We collect personal information only for legitimate purposes, including:

1. Arranging and operating customised travel itineraries and related support.
2. Processing payments, issuing invoices, and managing accounting records.
3. Responding to inquiries, providing after‑sales assistance, and handling claims or disputes.
4. Sending marketing communications and travel inspiration that match your interests – you may opt out at any time.
5. Improving our Services through analytics, surveys, and user feedback.
6. Complying with legal obligations, government regulations, and requests from competent authorities.

Under the APPI, we obtain your consent before collecting sensitive information or using data beyond the scope of the stated purposes. We may rely on contractual necessity, legitimate interests, or legal obligations where consent is not required by law.

We do not sell or rent personal information. We may share it only when necessary to:

• Fulfil travel arrangements with airlines, hotels, transport providers, local guides, insurance companies, or other partners.
• Process payments via certified processors such as Stripe; payment card numbers are never stored on our servers.
• Meet legal requirements, protect our rights, or respond to lawful requests.

Some partners may be located outside Japan. When transferring data internationally, we ensure an adequate level of protection through contractual safeguards consistent with APPI guidelines.

We implement appropriate administrative, technical, and physical safeguards, including:

• SSL/TLS encrypted communication on our websites.
• Role‑based access control and staff training on data protection.
• Regular security audits and vulnerability monitoring.

You have the right to:

• Request access to or copies of your personal information.
• Ask for corrections, updates, or deletion of inaccurate data.
• Withdraw consent for marketing communications at any time.
• Request suspension of use, erasure, or cessation of disclosure to third parties as provided under the APPI.

To exercise these rights, please contact us via the details in Section 11.

We use cookies, analytics pixels, and similar technologies to enhance user experience and measure campaign effectiveness. You may disable cookies in your browser settings; however, some features of our Services may not function properly.

We retain personal information only as long as necessary to achieve the purposes described above, unless a longer period is required by law (e.g., tax regulations).

Data Controller: ORU Corporation
Address: 1‑6‑3 Sennari, Sakura City, Chiba 285‑0034, Japan
Email: info2@orucorp.com
Telephone: +81-(0)43‑484‑8829 (Weekdays 9:00‑18:00 JST)

We may amend this Privacy Policy to reflect changes in law or our business operations. The revised version will be posted on this page with an updated “Last updated” date. Material changes will be notified to you through reasonable means.

This Privacy Policy is governed by the laws of Japan. Any disputes arising shall be submitted to the exclusive jurisdiction of the Chiba District Court, Japan.